Bums on Seats Hospitality
Bums on Seats Hospitality
  • Home
  • Services
  • Testimonials
  • Clients
  • Partners
  • News
  • Contact Us
  • Meet the team
  • Our Story
  • More
    • Home
    • Services
    • Testimonials
    • Clients
    • Partners
    • News
    • Contact Us
    • Meet the team
    • Our Story
Get In Touch
  • Home
  • Services
  • Testimonials
  • Clients
  • Partners
  • News
  • Contact Us
  • Meet the team
  • Our Story
Get In Touch

Training

industry leading hospitality sales training

  As industry leaders in hospitality sales training, bums on seats has empowered over 3,000 individuals with the skills and knowledge to excel. Our comprehensive training solutions are backed by a proven track record and a mountain of testimonials, solidifying our reputation as experts in the field.

Get in touch

Why CHOOSE OUR TRAINING

Diverse Training Solutions

Tailored Guest Experience Training

Tailored Guest Experience Training

  We offer a broad range of training options that cater to both commercial and soft skills. From interpersonal skills for front-of-house staff to our ioh-endorsed M.I.R.A.C.L.E. Sales workshops, we cover inbound and outbound sales activities, exceptional account management, and more. 

Tailored Guest Experience Training

Tailored Guest Experience Training

Tailored Guest Experience Training

  Our programmes are designed for a wide array of sectors, including QSR businesses, hotels, pubs, competitive socialising, experiential concepts, and restaurants. We ensure that every training session meets the unique needs of each client.

Specialised Courses

Tailored Guest Experience Training

Specialised Courses

  We focus on upselling and cross-selling strategies to boost spend per head and average transaction value, both during and before visits. Every course can be bespoke to fit the specific goals and challenges of your business.

Innovative Methods

Sales Accelerator Workshops

Specialised Courses

  Our training methods are constantly evolving to ensure maximum engagement and impact. We provide post-workshop support to reinforce learning and drive results.

Expertise Across Projects

Sales Accelerator Workshops

Sales Accelerator Workshops

   We excel in capex projects, train-the-trainer initiatives, and comprehensive booking system training—both back-end and front-end.

Sales Accelerator Workshops

Sales Accelerator Workshops

Sales Accelerator Workshops

    These industry-leading workshops are designed specifically for individual sites, empowering teams to grow their own sales and achieve remarkable success.

OUR BESPOKE TRAINING PROGRAMME APPROACH

Identify

Identify

Identify

Discovery meeting to align all content and objectives


gree the learning outcomes, development goals and commercial targets which will underpin your workshop content. 


Align the agreed outcomes and goals with any internal KPI’s, and other existing training programmes. 


Agree and align the content plans to your brand tone and identity with appropriate differences for all your geographical locations.  

Create

Identify

Identify

  Based on the learning from the discovery meetings, we will create your bespoke workshops to meet the needs of the business.


 key objection will be to align the different roles to ensure that a seamless experience in all settings is maintained to drive both the commercial sales and the guest experience. 


Content will be created with agreed touch point meetings to allow for feedback, input and amends.  

Deliver

Identify

Deliver

  We come into your business and make it happen with our industry leading sales and guest experience training.


Delivery will take place on a mutually agreed date. 


Agreed at point of training creation, we implement "Commitment” takeaway points that align with your long-term sales goals and KPI’s.  

Choose bums on seats for unparalleled sales training that exceeds industry standaRDS

TRAINING PROGRAMME STRUCTURE

Face to Face Training

 Our face-to-face training is both interactive and engaging (we don’t sit with our ‘Bums on Seats’!)

IRL Break Out Tasks

 Our IRL (In Real Life) break-out tasks are built around real moments from pub*change for industry*life, helping teams practise simple, welcoming actions they can confidently use every day to make guests feel at home.

Lightbulb Moments

 By using lightbulb moments (discussion points and questions) mixed with empowering information, combined with proven best practice.

Commitment Takeaway Points

 We implement “Commitment” takeaway points in the workshops to ensure the learning outcomes aren’t just for ‘one day only’ and that they are taken forward into every-day operational ways of working that align with your long-term sales goals.

Competitive and reasonable pricing

   We pride ourselves on offering exceptional value, ensuring our pricing remains competitive and accessible without compromising on quality.

let's talk

get in touch

Copyright © 2026 Bums on Seats Hospitality - All Rights Reserved.

Designed by Add Sizzle

  • Policys
  • FAQ
  • Stay Connected
  • Reviews & Health Checks
  • Training
  • White Label Solutions
  • HAIDI
  • Consultancy

Stay Connected

Keep up to date with industry news, trends, insights and all the latest from Bums on Seats

Sign up

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept